Responsibilities:

• Program Visionary: Define the program vision, scope, and timeline, aligning it with client goals. Break down the program into manageable projects with clear dependencies. Develop a robust program budget and resource allocation plan.
• Master Conductor: Supervise and provide guidance to project managers within the program. Ensure project teams are meeting deadlines, delivering high-quality work, and adhering to established methodologies (Agile, Waterfall, etc.).
• Stakeholder Whisperer: Communicate effectively with a diverse group of stakeholders, including executives, project managers, consultants, and client representatives. Manage expectations and keep everyone informed throughout the program lifecycle.
• Risk Tamer: Proactively identify and mitigate potential risks that could impact the program (e.g., budget overruns, delays, scope creep). Develop contingency plans to address these challenges.
• Resource Guru: Allocate resources effectively across projects, ensuring the right people with the necessary skills are assigned to the right tasks. Track resource utilization and adjust allocations as needed.
• Communication Maestro: Provide regular status reports to stakeholders on program progress, issues, and risks. Effectively communicate program successes and challenges, ensuring transparency.
• Quality Champion: Ensure the overall program meets quality standards and client expectations. This may involve overseeing testing, user acceptance processes, and change management strategies to ensure user adoption and minimize disruption.
• Vendor Maestro (Optional): If external vendors are involved in the program, manage those relationships to ensure successful delivery.

Qualifications:

• Proven experience as a program manager, preferably within the Salesforce consulting space.
• Strong understanding of the Salesforce platform and its implementation methodologies.
• Excellent project management skills, including scope management, scheduling, budgeting, and resource allocation.
• Stellar communication, collaboration, and interpersonal skills. Building strong relationships with diverse stakeholders is key.
• Analytical and problem-solving skills to identify and address program challenges proactively.
• Excellent written and verbal communication skills to present program information clearly and concisely.
• Experience managing large-scale, complex programs is a plus.
• Certifications in project management methodologies (e.g., PMP) or Salesforce certifications (e.g., Salesforce Certified Program Manager Specialist) are highly desired.

Additional consideration for:

• Experience managing and delivering Salesforce Education Cloud and/or Salesforce Education Advancement projects.
• Knowledge of higher education industry standards and regulations (e.g., FERPA).
• Experience with Agile development methodologies.
• Experience with Salesforce testing and deployment tools.
• Experience working with teams using DevOps and testing automation tools