Technical Support - Entry Level
Location: Frankfurt, Germany
Years of Experience: 0 - 2 years
Details
Technology Digital Workplace is seeking a new member of the Technology Concierge team for Frankfurt, Germany who will support our deployment of world class experiences for colleagues & engineering teams globally. You will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed.
You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the Worlds best customer experience every day.
*This is an onsite role in Frankfurt, Germany
Who you are:
Good Communication Skills both Verbal and Written - German & English
Good at working under pressure. Good at learning quickly, new procedures and systems.
Accountable and Precise:
Needs to arrive at work on time. Good team player.
Can do - attitude and drive to deliver above and beyond.
Responsibilities:
Greeting customers, helping them with computers issues.
Access issues such as password reset Access issues, how to request access to correct data computer issues. Follow our procedures to diagnose issue and report issue.
Computer: Place the company image on new laptops and deploy to end users.
Conference Rooms: Provide AV support (we will train you)
Reporting: update incidents in Servicenow.
Training: Show our customers how to use EUC tools.
Work closely with other members of the team to both learn and transfer knowledge.
Team Player with proven communication, organizational, and strong interpersonal skills.
Self-motivated, with keen attention to detail and excellent judgment.
Skills:
Able to integrate and apply feedback in a professional manner.
Able to prioritize and drive to results with a high emphasis on quality.
Bring a diverse mindset to the team and willing to challenge the status quo.
Excited to participate in evolving and driving Digital Workplace tools and services strategy - All while having some fun
Skills:
Active Directory
DHCP
DNS
Hardware Maintenance
Incident Management
Microsoft Office Suite
Microsoft OneDrive
Microsoft SharePoint
Network Operations
ServiceNow