Digital Workplace Governance, Risk and Compliance Team is responsible embedding Governance, Risk & Compliance program/processes into the Digital Workplace operating model.
This newly created team has a need for a Risk and Control Performance Manager with excellent analytical insights and reporting expertise, with special focus on indicator reporting, analytics, and dashboard development. The Business Risk and Control Performance Partner will help to drive monthly reporting, raise emerging risks, and provide insights for key decision making. In addition, the ideal candidate will develop and consistently represent a comprehensive framework that encompasses application, platform, and process health.
RESPONSIBILITIES:
Work with the team to strategize and create meaningful metrics designed to measure progress, impacts, and find opportunities for improvement across the Digital Workplace Portfolio
- Implement a framework that produces Key Portfolio Risk Indicator Metrics, including report formats, reporting technologies, and collaborating with team members to build-out reports/dashboards.
- Establish collection and analysis of results and comprehensive risk metrics to actively support and improve Risk Management decision making.
- Design reporting solutions, including developing and communicating reporting requirements for new risk metrics, that are extendible, provide transparency into the results,
- Ensure timely dissemination of accurate, reliable, and comprehensive reporting.
- Analyze risk-related metrics/reporting and create commentaries highlighting key risks observed.
- Develop compilation of the data for presentations and communication
- Create Confluence pages to centralize knowledge articles
- Create digital content for large audience consumption
- Create and design training catalogs
Strengthen the Digital Workplace's overall resiliency posture by evaluating, documenting, and testing end to end resiliency capabilities for business continuity and disaster recovery,
- Manage the coordination, assessment, development, maintenance and implementation of business continuity and disaster recovery plans.
- Partner with Enterprise Resiliency Office (ERO) and Digital Workplace on all matters related to resiliency, business continuity and disaster recovery.
- Act as a subject matter expert of Disaster Recovery & Business Continuity concepts, methodology and best practices.
- Drive disaster recovery planning and annual exercise
- Drive Business Continuity assessments, plan creation and exercises
- Develop metrics that ensure the emergency management program complies with contractual, legislative, and regulatory requirements for emergency preparedness.
- Develop and implement continuous improvements and efficiencies.
Develop and implement oversight process to approve, track and resolve Tech Exceptions
- Maintain, monitor, and report on progress of tech exceptions.
- Develop Tech Exceptions oversight documentation to include, but not limited to, procedures, job aids, and new framework.
- Collaborate with exception owners to address any challenges or roadblocks that may hinder exception closure.
- Partner with exception requestor and owner to ensure the sufficiency and effectiveness of corrective actions.
- Educate stakeholders and drive the adoption of new processes associated with the UTEP/Exceptions One Program
QUALIFICATIONS:
- 5+ years' experience in reporting or related roles. -Able to design Confluence Pages -Able to establish learning content for various audiences
- Strong analytical framework and expert knowledge of Sharepoint, Confluence Tableau, Mural, Airtable, PowerPoint and Excel.
- Experience creating Key Risk Indicator (KRI) or Key Performance Indicator (KPI) development.
- Strong project management skills with experience working on projects involving data processing, advanced analytics.
- Experience in creating new processes or documentation development.
- Ability to work collaboratively with a broad range of constituencies.
- Consistently demonstrates clear and concise written and verbal communication