ARGO Teller Technical Analyst —
The ARGO Teller Technical Analyst supports and maintains branch teller systems, ensuring reliable daily banking operations and seamless customer transactions.
Required Skills
Technical
• Experience with ARGO Teller
• SQL / database basics
• API / integration understanding
• ITSM tools (ServiceNow, Jira)
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Functional
• Teller workflows:
• Deposits
• Withdrawals
• Cash handling
• Branch operations knowledge
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Soft Skills
• Strong troubleshooting
• Communication with branch users
• Ability to handle production issues
1. Teller System Support
• Support Argo Data Resource Corporation Teller platform
• Troubleshoot:
• Login / access issues
• Transaction errors (deposits, withdrawals, transfers)
• Performance issues
• Provide support to branch and teller users
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2. Application & Integration Support
• Support integrations between ARGO Teller and:
• Core banking systems
• Customer account platforms
• Payment systems
• Work with branch devices:
• ATM / PIN pad
• Signature pads
• Cash recyclers
• Check scanners
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3. Incident & Problem Management
• Monitor production issues and alerts
• Perform root cause analysis
• Coordinate with internal teams and ARGO vendor support
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4. Access & Security
• Manage teller user roles and permissions
• Support SSO / MFA authentication
• Ensure compliance with banking security standards
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5. Release & Change Management
• Support ARGO Teller upgrades and patches
• Participate in UAT testing
• Assist with production deployments
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6. Monitoring & Reporting
• Track system performance and uptime
• Analyze incidents and trends
• Recommend improvements
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