Responsibilities:
- Conduct in-depth business process analysis to identify opportunities for improvement and automation.
- Elicit, document, and validate business requirements through interviews, workshops, and documentation.
- Develop detailed functional specifications, user stories, and process flows.
- Create data mapping and conversion plans.
- Collaborate with technical teams to ensure that business requirements are accurately translated into technical designs.
- Support the development and testing of Salesforce solutions.
- Facilitate user acceptance testing (UAT) and gather feedback.
- Provide ongoing support to clients after project implementation.
- Stay up to date on Salesforce platform features and industry leading practices.
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- 2+ years of experience as a Business Analyst, with a focus on Salesforce implementations.
- Experience configuring and implementing business functionality in Salesforce Sales, Service, or Education Clouds.
- Proven experience in higher education and the student lifecycle.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to translate complex business requirements into clear and concise documentation.
- Experience with data analysis and modeling.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications:
- Salesforce certifications (e.g., Salesforce Certified Business Analyst, Salesforce Administrator)
- Experience with Agile development methodologies.
- Knowledge of SQL and data visualization tools.
If you're a passionate and results-oriented business analyst who thrives on creative problem-solving, we want to hear from you!