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Infrastructure
Contractor-1099

Job Description

Responsibilities:

Effectively communicate with employees and partners regarding technical issues and customer service inquiries, both orally and in writing.
Diagnose and troubleshoot wireless, security, switching, and other various network-related issues.
Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues
Read and analyze packet captures using Wireshark.
Work with engineering and management to diagnose and resolve critical, escalated issues.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

Job Requirements

Qualifications:

Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
Experience installing and troubleshooting WiFi networks
Outstanding English language written and verbal communication skills and comprehension.
Ability to clearly and concisely articulate matters to third parties.
Outstanding customer service skills.
Experience in computer networking related problem solving, critical thinking, and troubleshooting.
Ability to multitask and work under pressure.
Networking certifications a plus: CCNA, CCNP, CWNA, etc.