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Principal Solutions Architect 15237 Scottsdale, AZ 11/9/2021 11:26:00 AM

Application Development
FTE - Client

Job Description

Under minimal supervision, the Principal Solutions Architect assists in Analyzing, Solutioning and Implementing salesforce requirements, procedures and problems to automate new or enhance existing salesforce applications/systems and related applications.


Essential Duties and Responsibilities:

· Collaborate with business partners to understand software needs and define requirements; translate requirements into technical solutions; provide recommendations and contingency plans.

· Document business requirements and capabilities into Business and Technical Design Documents, use cases and stories.

· Lead planning workshops/ design sessions to envision and assess business needs, features and desired capabilities.

· Capture, document and design business, application and data workflows.

· Collaborate with Quality Assurance (QA), developers/ engineers and architects to align solutions, identify dependencies, and ensure functional results.

· Conduct feasibility and impact analysis; identify cross-project, application or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts.

· Stay current on the latest industry technologies, trends and strategies.

· Assist employees, vendors or other customers by answering questions related to IT processes, procedures and services.

· Other duties as assigned.


Qualifications:

· This position requires 10+ years of experience in CRM with at least 5 years' experience in Service domain (including Field Service Lightening and Workforce Management) and needs to have at least one salesforce certification.

· This position needs an advanced understanding of the software development life cycle, requirement modeling and process mapping techniques, understanding of databases (DB2, SQL Server), non-relational file structures, system design, analysis, and development methodologies, and quality assurance testing methodologies.

· Mulesoft functional experience highly desirable

· As a Solution architect this position will play the role of a functional analyst and an architect. You need to have at least 5 years of hands-on “Salesforce service” experience with FSL, Work Order management, Workforce Management and Middleware (Mulesoft) knowledge.

· You will work with CoE leads to build roadmaps for business using tools like Lucid charts/Visio.

· Needs to be able to lead/work with offshore team(s) on solutions and coordinate with respective Business Analysts (BAs) to understand the business pain points, present options and help drive solutions.

· Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases.

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Job Requirements

 

  • This position requires 10+ years of experience in CRM with at least 5 years' experience in Service domain (including Field Service Lightening and Workforce Management) and needs to have at least one salesforce certification. 
  • This position needs an advanced understanding of the software development life cycle, requirement modeling and process mapping techniques, understanding of databases (DB2, SQL Server), non-relational file structures, system design, analysis, and development methodologies, and quality assurance testing methodologies.
  • Mulesoft functional experience highly desirable
  • As a Solution architect this position will play the role of a functional analyst and an architect. You need to have at least 5 years of hands-on “Salesforce service” experience with FSL, Work Order management, Workforce Management and Middleware (Mulesoft) knowledge.
  • You will work with CoE leads to build roadmaps for business using tools like Lucid charts/Visio.
  • Needs to be able to lead/work with offshore team(s) on solutions and coordinate with respective Business Analysts (BAs) to understand the business pain points, present options and help drive solutions.
  • Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases.
  • This position requires excellent communication, organizational skills, customer service and problem-solving skills.
  • Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
  • Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
  • The ability to adjust to changing requirements, learn, and quickly grasp new technologies is essential.
 
Educational Requirements:
Bachelor's degree or equivalent experience.