Under immediate supervision, the Configuration Analyst I configures hardware and software, including, but not limited to, personal computers, routers, switches, print servers, mobility and point of sale devices. Essential Duties and Responsibilities: • Configures and tests personal computers and related components • Gathers information from trouble tickets; verifies sufficient information is available to proceed with fix; follows up with service desk if more information is needed; assigns tickets based on availability and capability to the team • Gathers configuration documentation for internal support teams • Stays current on the latest industry technologies, trends and strategies • Assists employees, vendors or other customers by answering questions related to configuration processes, procedures and services • Completes work in a timely and accurate manner while providing exceptional customer service • Other duties as assigned
Qualifications • This position requires a minimum of one year Help Desk, hardware testing or troubleshooting experience. • Familiarity with Microsoft operating systems and software is preferred. • Understanding of the OS/400 operating system, Service Now ticketing system and LANDesk tool is required. • Proficiency with Microsoft Office, including skills with Word, Excel and PowerPoint is necessary. • A valid driver's license and valid insurances are required. • Proven ability to work independently and multi-task to meet deadlines is required. • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. • Excellent oral and written communication skills are required. • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Educational Requirements: This position requires a high school diploma or GED.