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Training Coordinator LATAM 15219 11/3/2021 8:40:00 AM


Job Description

Business Education Training Coordinator:


A 360 event management role, leading event logistics across any chosen in-person or online education programs delivered within your supported market

  1. Partner with Business Education Partners to execute in-person and online education events, from set-up to on-the-ground support, to data analysis of survey & attendance feedback

  2. Moderate online training sessions

  3. Maintain the training calendar for supported markets, adding and updating training dates to ensure accuracy of event dates/programs within your supported market

  4. Manage and maintain event hubs, ensure new events are added and existing events are correctly displayed, hub functionality is correctly working

  5. Liaise with all cross functional partners to ensure a seamless execution of your events, including external event agencies or suppliers, Finance/Procurement, Marketing, Business Education Training Partners.

  6. Based on business needs, support Education Partners by liaising with all cross functional partners.

  7. Manage the quality assurance of any external suppliers, ensuring frequent feedback is being provided and implemented

  8. Partner with Program Managers & global team to support new platform launches, leading training for global coordinators & trainers, creating process documentation and leading innovations on how we can continuously improve the user journey and the way in which our teams interact with the platforms

  9. Manage voucher distribution tool for Certification-related programs; from creation, organization to distribution and maintaining tracking. 

  10. Manage our online help-desk, being the first response and representing the Blueprint brand when answering online support tickets on Blueprint platform and products

  11. Produce and updating internal marketing collateral, including but not limited to regional visuals and event/program/quarterly wrap-ups

  12. Partner with cross functional teams to create custom learning paths using our existing online courses & platform.



Expectations for Business Education Training Coordinator:


  1. Build out invites, sharing enrollment links and managing RSVP numbers for in-person and online education events. Sharing RSVP numbers with Sales partners on a regular cadence to ensure there's an adequate no. of attendees to run the event

  2. Set up and moderate online trainings on the required platforms (eg. Intellum LMS, BlueJeans, Zoom, WebEx etc.) to ensure a seamless online education event delivery, including adding polls, handouts, surveys, Q&A's resolving any technical issues, leading a test-run, presenting house-keeping etc.

  3. Once in-person events resume, place material orders, liaising with Trade Operations team and local customs to ensure all material is delivered on time for international events.

  4. Understand and keep track of any trading & customs nuances within your region/market that may hinder the delivery of any shipments for in-person events.

  5. Prepare printing materials for in-person training events when required, working alongside the Program Manager to ensure materials are localized for the correct market and the most up-to-date versions & translations are being used

  6. Once in-person events resume, partner with in-market event agencies to source venues, catering, AV and any other resources needed to successfully plan & run external events

  7. Negotiate costs with in-market event agencies and other suppliers to ensure the best cost solutions for the required service

  8. PO and invoice management for any costs related to the educational events run within your market

  9. Provide on the ground support for Certification Events, including setting up the rooms, testing software & internet bandwidth, setting up laptops and exam proctoring

  10. Present the introduction of our Certification Events, taking attendees through a step by step presentation to get them set-up for the Certification

  11. Maintain and update the Business Education program tracking document with your market's education event data, including RSVP & final attendee numbers, and other session details

  12. Monitor and provide regular reporting to support global programs/initiative and any other newly introduced educational programs

  13. Partner with Program Managers on new program launches, building out new processes & training global team on implementing these processes, based on expertise & feedback

  14. Manage our online help-desk, responding to user queries relating the Blueprint platform and products within the 24 hr SLA, ensuring you're collaborating frequently with the global Business Education team, staying upskilled on any new product or platform changes

  15. Be the CLP expert within your region: supporting the Business Partner with technical guidance & showcase platform functionality all while adhering to our 7 day response SLA

  16. Support with any language translations within the region when needed, occasionally support other regions globally when required

  17. Gather and share feedback and insights on the processes, trainings you support and tools which are being used

Skills, Competencies, and Tools Required:

  1. 1-3 years of work experience providing all round training event management support and coordination

  2. Leading or facilitating virtual events with variety of online delivery tools

  3. Ability to manage and prioritize multiple projects simultaneously

  4. Efficient and organized with excruciating attention to detail

  5. Critical thinking and problem-solving skills essential / works well under pressure

  6. Ability to deliver high-quality work within tight timelines

  7. Excellent communication skills (written and verbal)

  8. Self-motivated with the ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment

  9. Strong customer service orientation while maintaining a high level of integrity and confidentiality

  10. Coordinate course enrollment and scheduling on a long-term and short-term basis

  11. Generate standard and ad-hoc reports

  12. Proficient in Google Suite and Microsoft Office

  13. Familiarity with event platform tools: LMS, Splash, BlueJeans, Zoom, Webex 

  14. Basic troubleshooting IT skills preferred, especially email, spreadsheets, and exam delivery software

  15. A good sense of humor, a positive attitude and great teamwork skills


Other (nice to haves):

Bachelor's degree or similar work experience

Digital marketing experience

Learn/Education background

Global/International work experience

Job Requirements