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Infrastructure Network Manager 15218 Scottsdale, AZ 11/2/2021 10:26:00 PM

Infrastructure
FTE - Client

Job Description

General Description:
The Infrastructure Network Manager provides day to day supervision of department staff.  Coordinates operational activities of the department including strategy development and implementation; operating plans and budgets; value generation initiatives; policies; procedures; project resourcing and reporting. Builds and manages a high performance team delivering highly available and resilient telecom and network services to the enterprise supporting company strategic goals.
 
Embodies IOOGA (Integrity, Our People, Our Customers, Growth and Attitude).
 
Accountable for the following Essential Duties and Responsibilities:
Promotes the Company Vision To be the BEST!
  • Caring for and Cultivating People
  • Delighting our Customers
  • Growing Responsibly
  • Drives Value to the Business
 
Lives and shares The Dream and philosophies and assists others to realize their dream; connects employees to Company vision and purpose
 
Participates in Infrastructure Engineering recruitment, hiring, training, employee development and performance management
 
Provides direction and feedback on the day-to-day activities of employees
 
Communicates clear job expectations, goals and development opportunities to Infrastructure Engineering employees
 
Prepares employee development plans; recommends appropriate action to upper management
 
Conducts performance reviews
 
Coaches and mentors Infrastructure Engineering employees
 
Serves as an escalation point for interpersonal and operational employee challenges
 
Regularly meets with employees in a one-on-one setting
 
Manages work schedules and performs time keeping activities
Monitors and adjusts employee workloads
 
Monitors department projects to ensure projects are delivered on time, within budget and to agreed quality level
 
Gathers, tracks and reports department attainment of Key Performance Indicators (KPIs) to upper management
 
Ensures the highest level of Customer Delight by promoting and providing excellent customer service
 
Ensures Company procedures are followed, including the tracking and publishing of metrics
 
Works collaboratively across departments to identify and resolve risks, conflicts and challenges, recommends resolution and implementing process improvements
 
Stays current on the latest industry technologies, trends, and strategies; brings forward solutions and serves as a Trusted Expert
 
Participates in Company management initiatives such as: meetings, conferences, and committees
 
Develops and maintains departmental governance procedures
 
Supports decisions made by Company leadership
Monitors and adjusts employee workloads
 
Monitors department projects to ensure projects are delivered on time, within budget and to agreed quality level
 
Gathers, tracks and reports department attainment of Key Performance Indicators (KPIs) to upper management
 
Ensures the highest level of Customer Delight by promoting and providing excellent customer service
 
Ensures Company procedures are followed, including the tracking and publishing of metrics
 
Works collaboratively across departments to identify and resolve risks, conflicts and challenges, recommends resolution and implementing process improvements
 
Stays current on the latest industry technologies, trends, and strategies; brings forward solutions and serves as a Trusted Expert
 
Participates in Company management initiatives such as: meetings, conferences, and committees
 
Develops and maintains departmental governance procedures
 
Supports decisions made by Company leadership
  • Manage and lead network engineers in design, installation, configuration, upgrading of enterprise network environments.
  • Manages disaster recovery strategy and mechanisms for mission critical network transports
  • Manages Capacity planning and management of network systems
  • Provides leadership and strategy in evaluating and implementing new technologies that further Discount Tire's telecom and network environments.
  • Works closely with enterprise security to ensure security requirements are fully integrated into telecom and network strategies, and implementation.
  • Define the network infrastructure development lifecycle. Implement improvements to the practice. Coach others through the network development life cycle. 
  • Consult with multiple stakeholders to collaboratively define and improve the network and telecom practices. 
  • Leads the Infrastructure teams responsible for systems including but not limited to: Cisco Routing and Switching equipment, Meraki SDWan, Meraki WIFI, Palo Alto Firewalls, Cisco FirePower Firewalls, Cisco VPN technologies, and other enterprise network technologies.

Job Requirements

Qualifications:
 
This position required a minimum of eight years professional experience with leading highly technical teams. This includes: strategy, resilient design, and implementation enterprise telecom and network systems. Expert in network operating systems, SDWAN, WLAN, public cloud environments (e.g. AWS, Azure, GCP). Experience in managing and leading teams. Proven ability to provide a high degree of planning, execution and outcome is required. Strong analytical and financial skills are required including, ability to collect, organize, analyze and disseminate information with attention to detail and accuracy. Must have demonstrated leadership ability, business acumen, and industry knowledge. 
 
Proficient in Microsoft  Office, including Word, Excel and PowerPoint is needed. Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas both verbally and in writing is necessary. Excellent analytical, planning and negotiation skills are needed. Excellent interpersonal skills with the expert ability to develop strong relationships with key members of both internal and vendor teams. Demonstrated business acumen with an expert knowledge and understanding of business issues, priorities, goals, and strategy is necessary. Must be highly organized, extremely detail oriented with strong leadership experience. Maintaining confidentiality, treating others with respect and upholding Company values is a key attribute. Ability to perform in a fast-paced, goal oriented, and time sensitive environment. The ability to drive organizational transformation; communicates openly and builds consensus with stakeholders.
 
Educational Requirements: 
Bachelor's degree in Information Technology or related field is required. 
Professional certifications are a plus.