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Senior UX Specialist 14723 Scottsdale, AZ 6/25/2021 11:00:00 AM

User Experience
FTE - Client

Job Description

The Senior UX Specialist evaluates existing Omni Channel Business systems and provides solutions to optimize user / customer experience.  Ensures the quality of Omni Channel achieve business goals.
Essential Duties and Responsibilities:
  • Analyzes business defects, clarifies scope, objectives; summarizes findings; proposes improvements to stakeholders
  • Aligns functional requirements and designs to support Omni Channel projects; collaborates with stakeholders to understand and align with technical requirements
  • Documents User Experience Design stories to assist in the creation of high fidelity prototype
  • Ensures requirements related to design and user experience are documented, actionable, measurable, testable and related to identified business needs or opportunities in collaboration with stakeholders
  • Prioritizes business precedence with development teams; with direction from leadership
  • Serves as Scrum Master for UX and Web content teams
  • Facilitates Sprint Planning and works with leadership to prioritize work
  • Subject Matter Expert for web features and functionality; including documenting and maintaining business rules
  • Provides first level of support for questions regarding business requirements, UX designs, and functionality
  • Understands the Software development lifecycle and collaborates with IT counterparts to groom backlogs and prioritize work
  • Communicates and coordinates schedule for feature development
  • Serves as UX liaison to other business segments, to coordinate joint efforts for web and POS features
  • Approves functional requirements and development backlog stories
  • Assists in the coordination and communication of UX demonstrations to stakeholders
  • Proactively evaluates and resolves issues among teams; recognizes and articulates the trade-offs, risks and advantages of solutions;
  • Stays current on the latest industry technologies, trends and strategies.
  • Delivers education/information to internal and external stakeholders regarding capabilities.
  • Serves as business liaison to technical teams.
  • Mentors, coaches and trains Specialists I and II.
  • Assists employees, vendors or other customers by answering questions related to Omni Channel business processes and procedures.
  • Completes work in a timely and accurate manner while providing exceptional customer service.

Job Requirements

  • This position requires a minimum 5 years information technology, business analysis or related experience.
  • Previous experience with Retail Systems required.
  • SAP/Hybris experience preferred. Progressive experience leading or facilitating projects teams is required.
  • Experience with Atlassian tools; Jira & Confluence.
  • Google analytics experience is a plus.
  • Expert analytical and product management skills required, including a thorough understanding of interpreting customer business needs and translating into application and functional requirements.
  • Expert ability using enterprise-wide requirements definition and management systems and methodologies is needed.
  • Expertise with Agile delivery methods and actively managing a backlog is required.
  • Proficiency with Microsoft Office, including skills with Word and Excel is necessary.
  • Progressive experience managing professional services engagements and working with internal shared services to build project scope, metrics and manage performance to metrics is necessary.
  • Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary. Ability to actively engage in multiple initiatives simultaneously is necessary.
  • Ability to identify complex problems, review information to develop and evaluate options then implement solutions is essential.
  • Proven ability to provide innovative ideas with the technical skill to implement ideas in prototype is required.
  • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
  • In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are essential.
  • Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key..
Educational Requirements:
Bachelor’s degree in project management, systems analysis or a related study, or equivalent experience is required.