The Senior Business Analyst provides the leadership and facilitation required to implement business process and technology improvement during our supply chain and logistics business transformation. This individual is responsible for partnering with cross-functional stakeholders to identify, document and drive business requirements, future state business process improvement, solution design, level of effort, and a phased implementation roadmap for Warehouse Management / Logistics project. The needs of downstream groups, like Finance and Store Operations, must also be taken into consideration to ensure successful end-to-end process and technology improvements.
This individual will act as thought leader, change agent and process improvement subject matter expert, providing coaching, mentoring, and training to other employees on process improvement methodologies and tools. Simplification, standardization and automation are key measures of success in this role.
Business Analyst Responsibilities:
Facilitates workshops, elicits requirements and solution design recommendations, performs data analysis, and interviews appropriate stakeholders and subject matter experts to document and validate Business Requirements, Future State Business Process Flows, Solution Design, Solution Level of Effort, and an Implementation Roadmap
Develops robust and comprehensive project deliverables that will enable the business to make sound business and financial decisions
Performs analysis of requirements, business processes, and solution design to identify functionality gaps, develop alternatives and finalize business blueprinting
Assesses the impact of business process and technology changes within people, systems, operations and management; incorporates Key Performance Indicators (KPIs) in collaboration with stakeholders
Devises strategies to facilitate transition from current state to desired end state using a phased rollout approach
Works with the Strategic Quality Services (QA) team to support creation of testing strategy, test plans, and business scenarios for use as test cases
Works with the Change Management Office to define and implement any job or department changes as defined by the changing business process
Provides leadership, training, coaching, and guidance to IT team members
Completes work in a timely and accurate manner while providing exceptional customer service
Other duties as assigned
This position requires a minimum of eight years of experience in business process management, problem definition, design, solutions evaluation, validation and deployment.
Proven facilitation and negotiation skills are required. Warehouse Management System, Logistics, and SAP ERP/ECC experience strongly preferred. Experience with Procure to Pay, Order to Cash, and Record to Report is required, preferably with a focus on warehouse processes. Demonstrated ability to extensively analyze business processes and workflows is necessary. Experience developing instructional and procedural documentation and presentations is vital. Experience with business process modeling and analysis and design tools is necessary. Ability to identify complex problems, review information to develop and evaluate options, then implement solutions is essential. Proven ability to collaborate cross-functionally across the Company, including the ability to respond to different organizational situations while maintaining a positive and friendly attitude. Demonstrated ability to communicate across all levels of the organization is necessary; ability to clearly articulate complex technical ideas to a non-technical audience both verbally and in writing is required. Demonstrated business acumen with a deep knowledge and understanding of business issues, priorities, goals and strategy is necessary. Advanced skills with Microsoft Office, including Word, Excel, PowerPoint, Visio and Project are required. The ability to work efficiently under pressure, define tasks, establish priorities, and implement according to plan, accurately meet deadlines, present a professional demeanor and work well autonomously or collaboratively is essential. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
This position requires a bachelor’s degree in Supply Chain or Information Technology or equivalent work experience.