The Principal Organizational Change Management (OCM) Specialist implements Organizational Change Management (OCM) discipline across the organization. Creates and facilitates OCM deliverables/activities to provide direct support for assigned major programs. Essential Duties and Responsibilities: • Supports and executes the overall OCM strategy and subsequent plan(s) for assigned major programs; ensures full coordination with project plan clearly defining dependencies, risks, and critical paths • Identifies programmatic success metrics; facilitates success-based change progress of projects • Proactively identifies upcoming organizational changes that come with strategy realization, including the organizational alignment, stakeholder management and change management strategies which may be necessitated • Facilitates the on time, on budget, and exceptionally quality of support of Enterprise projects, programmatic efforts and OCM initiatives. • Leads the analysis, design and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables • Coaches stakeholders to effectively increase their ability to manage change within their areas; increases visibility to risks and results • Escalates and aligns the potential impact of change in the people, process, and technology areas of the organization with programmatic and strategic efforts • Manages change activities, ensures quality, timeliness, and completeness all team deliverables • Consults on proactive efforts to stimulate culture of problem identification and solving via OCM discipline; coaches key stakeholders and decision makers • Designs and develops stakeholder analysis, action plans and support materials • Oversees the translation of insights from broad-based survey data and communication feedback loop(s) drive continuous improvement in organizational change activities and optimize adoption efforts • Facilitates team interaction, enabling the Company to fast-track mobilization of employees into productive teams • Provides best practice guidance/support for prioritized OCM needs to ensure successful delivery of business results as it relates to the high-level goals established within the organization • Stays current on the latest industry technologies, trends, and communication strategies • Assists employees, vendors, or other customers by answering questions related to OCM processes, procedures, and Communication services • Completes work in a timely and accurate manner while providing exceptional customer service • Other duties as assigned
Qualifications: • This position requires a minimum of 7 years of experience with Organizational Change Management, or related field. • Change navigation experience for at least 1 large scale change initiatives is necessary. • Experience supporting creation and roll out of organization tool kit/discipline is required. • Proven ability lead change management activities in accordance to defined process and Company OCM methodology is necessary. • Proven project management, problem solving, people persuasion, negotiation and crisis management skills are imperative. Proven experience providing OCM Leadership for large scale multi-site organizations is necessary. • Corporate training and education experience and retail business acumen is preferred. • Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital. • Demonstrated ability to think creatively and manage resistance is necessary. • Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary. • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary. • Advanced skills with Microsoft office, including skills with Word, Excel, Project, Visio, and PowerPoint are necessary. • Proven collaboration, facilitation and negotiation skills are required. Proven ability to provide and recommend innovative ideas with the skill to align projects and Company strategy is vital. • Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary. • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential. • In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed. • Proven customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is crucial. • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Educational Requirements: This position requires Bachelor's Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology or related field or equivalent work experience. Master’s degree is preferred.