Responsibilities:
Administrate, stabilize, and enhance our Risk, Claims, and Safety product features running on the Salesforce platform
Establish and maintain change history and source code control
Collaborate with Riskonnect on support issues
Work with Solution Architects and Business Systems Analysts to create solutions that support business requirements
Build scalable solutions and code that can be reused across Salesforce platforms used at Discount Tire
Identify areas of improvement for Salesforce design, implementation, process, tooling, automated testing, etc.
Build new and support existing data integrations with Riskonnect/Salesforce
Provide off hours on-call escalation on a rotational basis in support of service recovery events
Working with Team Leaders to design and implement process improvement in our Production services and Operations