Must have Service Consultant certifications and Application Architect certification is preferred. Must have worked on at least 3 full implementations of Service which should include at least one full implementation of WFM (Work force management). Must have integration knowledge and though not hands-on in mulesoft, needs to know functional aspects of it. Must have at least 5-6 years of relevant salesforce experience. Any additional knowledge of AEM or marketing cloud is a plus but not a must.