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Genesys Engineer 10594 Phoenix, AZ 2/24/2020 8:52:00 AM

Enterprise architecture
Contractor - W2

Job Description

 Design and Develop Routing Applications for IVR Voice and MultiChannel using Composer with detailed knowledge of SCXML and VXML for Genesys Orchestration Server
Genesys Rules Engine and URS
Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting Quickly analyze existing Genesys Routing Strategies developed in Composer and work on enhancement requirements
Update existing StrategiesWorkflows to meet new requirements
Support issues with routing in production and provide fixes as necessary Promote cross training in support of multi skilling of Team members across Genesys applications
Lead cross functional teams on design and deliverables
Clear understanding of reporting ICONGIM model and impact to reporting for new call flows and enhancements to work flows
Provide technical expertise and guidance to production

Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Genesys Voice Portal PL1 Required

Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 IVR NA Desired 2 Call Center HC NA Required 3 Customer Service-Healthcare NA Required

  • Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Job Requirements