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Infrastructure Specialist-End User Services 10433 CHATHAM, ON 1/2/2020 7:15:00 PM

FTE - Client

Job Description

Looking for an experienced Infrastructure Specialist to join our Clients team in Chatham, Ontario.   
Your role day to day: 
  • Day to day Support of End User systems – Hardware and Software (Desktop, Laptop, Tablet, Phones, VDI)
  • Creation and maintenance of standard system images; software install packages; remote distribution
  • Support of call center phone system
  • Desktop support of call center and business user devices based on Windows 10; Office 365;
  • Support of 0365 back end infrastructure
  • Support of End User security; Antivirus; Account Management; Device Management (Intune)
  • Maintain physical inventory
Required Skills and Accountabilities
  • 2+ years of relevant professional experience for mid level
  • 5+ years of relevant professional experience for senior level

  • Outstanding communication skills (verbal and written) and organization skills.  Position involves constant direct user contact and support.
  • Experience with the support of end user hardware; diagnosis; repair; warranty management
  • Experience in Microsoft Active Directory, O365 administration
  • Significant experience with support of Windows 10 clients
  • Experience with the management of handheld devices (Android; IOS)
  • Must be able to lift and move computer equipment up to 15Kg
  • Relevant Certifications - MCITP, MCTS, MCM, MCSA - Cloud, MCSE, Comp Tia A+

Job Requirements